| Key Skills |
Installing, formatting, repairing, upgrading the desktops, laptops, printers,
softwares (Lotus Mail, Outlook, SAP, MS Office, Adobe, Dot Net, Java, Auto CAD), antivirus
(Macafee Corporate Enterprise Edition), maintaining LAN, WIFI, Log user calls by email,
telephone, web-based, walk-in & in person and generation of MIS reports as per the SLA (Daily,
Weekly & Monthly reports). And To act as a helpdesk responder remotely addressing various
end-user network support requests coming into our office from client sites by working as an
integrated Member of Remote Support Services Group. Services to walk in customers, Solving
customer queries to a satisfactory level of their requirements, Maintaining quality customer care
service, Creating a strong front line image of the company, Ensuring correct and timely feedback. |